Doing so will result in a ban on your account and losing all your digital content. There are bits of advice online that you can ask for a chargeback on your credit card if you can’t get a PS Store refund. In situations like this, the money is refunded to your PSN Wallet.Ī few warnings. These include Bancontact, Paysafecard, and money vouchers. There are a few payment types that don’t allow this, though. In most cases, PlayStation will refund the money to the original payment method. It’s not as straightforward as some refund policies, like those from Xbox or Amazon, but it’s the only option available for a PlayStation Store purchase. If a game meets the criteria, you should receive a full refund. If there is no live agent, the bot will provide you with a Support ID number that you’ll need to keep track of until you can speak with a live agent. Answer all the questions, after which you will be in touch with a live agent. Select the type of content you’re refunding: games, subscriptions, or preorders.ĭepending on your answer, the bot will continue to ask questions.If you know you want a refund for a game (maybe a sibling purchased it, or it isn’t what you thought it was), here’s how to return it. Bear in mind that refunds can be issued on a case-by-case basis even if you’ve started playing something, there’s a chance a representative may give you a refund if you explain the situation. You’ll need to contact PlayStation Support for help. Returning a game isn’t as simple as selecting it within the PlayStation menu. On the other hand, if you pre-ordered fewer than two weeks before launch, the game abides by the same rules as normal game purchases: you have two weeks after purchase. If you pre-ordered a game well in advance, you can cancel that pre-order and receive a refund at any point until the game’s release date. PlayStation might reduce the refund amount based on how much you used the service. If you purchase a subscription and find you don’t enjoy it (for example, a battle pass for a game with unreasonable requirements), you have up to 14 days to request a refund. That counts as “non-functional” and is valid for a refund.Īdd-on content, like season passes or game consumables, fall under the same category. However, with the current cross-gen transition period, some PS4 games might not be backward compatible with a PS5 console or vice-versa. The only major example of this is Cyberpunk 2077, which revamped PlayStation’s refund policy due to the number of people that hated it. A game rarely makes it to the store without being tested, though. In fact, the only valid reason for returning a full game after downloading it is if the game doesn’t work. This means you can’t return a game because you didn’t like it. “If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.” Games and Add-ons
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